Introduction
At PinkBerries, we strive to provide the highest quality products. In the event that you are not satisfied with your purchase, we offer a replacement policy under certain conditions.
Replacement Policy
- Eligibility: To be eligible for a replacement, the product must be damaged, defective, or incorrect at the time of delivery.
- Time Frame: You must contact us within 3 days of receiving the product to initiate a replacement request.
- Process: To request a replacement, please contact our customer service team with your order number and photos of the product issue.
- Replacement Process: Once we verify the issue, we will send you a replacement item free of charge.
No Refunds
Please note that we do not offer refunds. If you are unsatisfied with a product for any other reason, we encourage you to reach out to us, and we will assist you with a replacement.
Exclusions
Products that have been used, washed, or damaged by the customer are not eligible for replacement.
Items that were not purchased directly from our website may not be eligible for replacement.